Returns Policy for ValueGeeks

At ValueGeeks, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, our Returns Policy outlines the terms and process for returns, exchanges, and refunds.

1. Items Eligible for Return

We accept returns for items that meet the following conditions:

• Condition: The item must be in its original condition, unused, and with all original packaging and accessories.
• Timeframe: Returns must be initiated within 15 days of receiving the item.
• Proof of Purchase: A valid receipt or order confirmation must be provided.

2. Items Not Eligible for Return

The following items cannot be returned:

• Products marked as "Final Sale" or "Non-Returnable."
• Opened or used ink cartridges, toner, or other consumable products.
• Items that have been tampered with, modified, or show signs of wear or damage.
• Digital downloads, gift cards, and software.

3. How to Initiate a Return

Follow these steps to initiate a return:

1. Contact Us: at +1-(901) 454-9956 or use the returns form on our Website. Provide your order number and reason for return.
2. Receive Instructions: Our team will review your request and provide detailed return instructions, including a return shipping address.
3. Ship the Item: Carefully pack the item in its original packaging and send it back using a trackable shipping method. The customer is responsible for return shipping costs unless the return is due to our error, wrong item sent or defective product.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed to your original payment method within 5–10 business days.
• Shipping costs are non-refundable unless the return is due to an error on our part.

5. Exchanges

We offer exchanges for defective or incorrect items. To request an exchange:

1. Contact us at +1-(901) 454-9956 with your order details and issue description.
2. Follow the return process outlined above. Once we receive the returned item, we will ship the replacement product at no additional cost to you.

6. Damaged or Defective Items

If your item arrives damaged or defective:

1. Notify us within 7 days of delivery at +1-(901) 454-9956.
2. Provide photos of the damage or defect for verification.
3. We will arrange for a replacement, repair, or refund at no cost to you.

7. Cancellations

If you wish to cancel your order, please contact us at +1-(901) 454-9956 as soon as possible.

• Orders that have not been processed or shipped may be canceled for a full refund.
• If the order has already shipped, you will need to follow the returns process once you receive the item.

8. Contact Us

For questions or assistance with returns, refunds, or exchanges, contact us at:

Phone: +1-(901) 454-9956

Mailing Address: 15443 VENTURA BLVD., STE 201-507 SHERMAN OAKS CA 91403